The Customer Service Manager role is responsible for ensuring quotes and orders are processed through quality systems (IS)/SWS/AS91100/NQA). Lead and develop a high-performing team of Customer Service Reps and Technical Service Reps across multiple locations. Set up and manage communications hardware and software systems. Develop and monitor service level metrics to drive team performance. Interface with supply chain team to ensure product lead times and delivery dates are clearly communicated to customers. 8-10 direct reports.
Bachelor’s degree necessary, preferably in a Business or engineering discipline. Minimum of 4+years of experience in managing Customer Service, Sales, Supply Chain or Operations teams. Experience with an ERP business system (SAP preferred). Superior organizational skills, excellent time management skills and commit to deadlines.
Will work in their San Diego office occasionally and must be willing to travel and stay overnight a few days. Position has some remote capability (about 30% of time) and must be FULLY VACCINATED FOR COVID.
Mon-Friday, Full -time, possible Direct Hire. $65,000 to $75,000 DOE. Company offers medical, dental, Life Insurance/AD&D, Long-term disability, 401 (k), paid holidays, PTO.
If you have these qualifications and interests, please submit your resume to firstname.lastname@example.org; questions about the position may be posed by calling 805-494-8695. If you have previously been to our office to apply call and speak with your usual representative.